TitleAn examination of whether and how racial and gender biases influence customer satisfaction ratings.
Publication TypeJournal Articles
Year of Publication2010
AuthorsHekman, D, Aquino, K, Owens, B, Mitchell, T, Schilpzand, P, Leavitt, K
JournalAcademy of Management Journal
Volume53
Pagination238-264.
Date Published2010
KeywordsManagement, MBA
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