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J. F. Rocereto, Puzakova, M., Anderson, R. E., and Kwak, H., “The Role of Response Formats on Extreme Response Style: A Case of Likert-Type vs. Semantic Differential Scales”, Advances in International Marketing, vol. 22, pp. 53-71, 2011.
J. A. Robinson, Joshi, A., Vickerie-Dearman, L., and Inouye, T. M., “Urban Innovation: At the nexus of entrepreneurship and urban policy”, Cheltenham, UK: , 2019, pp. 129-144.
N. Roberts and Dinger, M., “Virtual Customer Environment Design and Organizational Innovation: An Exploration-Exploitation Perspective”, 2018.
N. Roberts, Gerow, J., and Roberts, S., “A Meta-Analytic Review and Extension of the Organizational IT Assimilation Literature”, presented at the 2010, 2010.
N. Roberts and Kim, I., “Organizational Identity and Digital Platform Evolution”, Front Range Information Systems Research Seminar. 2018.
N. Roberts, Campbell, D., and Vijayasarathy, L., “Using Information Systems to Sense Opportunities for Innovation: Integrating Post-Adoptive IS Use Behaviors with the Dynamic Managerial Capability Perspective”, 2016.
N. Roberts, Thatcher, J., and Klein, R., “Tying Context to Post-Adoption Behavior Within Information Technology: A Conceptual and Operational Definition of Mindfulness”, presented at the 2007, 2007.
N. Roberts and Gerow, J., “Connecting the Role of the Information Technology Function to its Contribution to the Organization”, 2020.
N. Roberts and Grover, V., “Leveraging IT Infrastructure to Facilitate Competitive Activity via Customer Agility: An Empirical Investigation”, 2012.
N. Roberts and Kim, I., “Digital Platform Life Cycles in Nascent Markets”, Front Range Information Systems Research Seminar. 2019.
N. Roberts and Dinger, M., “The Impact of Virtual Customer Community Interactivity on Organizational Innovation: An Absorptive Capacity Perspective”, 2016.
N. Roberts and Klein, R., “Increasing Process Improvement through Internet-based e-Business Innovations”, presented at the 2009, 2009.
N. Roberts, Qahri-Saremi, H., and Vijayasarathy, L., “Understanding IT Value at the Managerial Level: Managerial Ambidexterity, Seizing Opportunities, and the Moderating Role of Information Systems Use”, 2021.
N. Roberts and Grover, V., “Investigating Firm’s Customer Agility and Firm Performance: The Importance of Aligning Sense and Respond Capabilities”, 2012.
N. Roberts, Kim, I., Iyengar, K., and Gerow, J., “Does Platform Control Matter? A Meta-Analysis”, Front Range Information Systems Research Seminar. 2022.
N. Roberts, Mellott, M., Dinger, M., and Campbell, D., “Electronic Medical Record System Avoidance in a Turbulent Environment”, 2016.
N. Roberts and Thatcher, J., “Conceptualizing and Testing Formative Constructs: Tutorial and Annotated Example”, 2009.
N. Roberts, Jeyaraj, A., and Gerow, J., “Assessing the Connections Among Top Management Support, IT Assimilation, and Business Value of IT: A Meta-Analysis”.
N. Roberts, Galluch, P., Dinger, M., and Grover, V., “Absorptive Capacity and Information Systems Research: Review, Synthesis, and Directions for Future Research”, 2012.
N. Roberts, Thatcher, J., and Klein, R., “Mindfulness in the Domain of Information Systems”, presented at the 2006, 2006.
N. Roberts, Gerow, J., Jeyaraj, A., and Roberts, S., “A Meta-Analysis of Organizational Learning and IT Assimilation”, 2017.
N. Roberts, Thatcher, J., and Grover, V., “Advancing Operations Management Theory Using Exploratory Structural Equation Modelling Techniques”, 2010.
N. Roberts, Campbell, D., and Vijayasarathy, L., “Using Information Systems to Sense Opportunities for Innovation: Integrating Post-Adoptive IS Use Behaviors with the Dynamic Managerial Capability Perspective”, Maastricht University. 2015.
N. Roberts, “Absorptive Capacity, Organizational Antecedents, and Environmental Dynamism”, 2015.
N. Roberts, Thatcher, J., and Klein, R., “Using Information Technology Mindfully”, presented at the 2007, 2007.
S. E. Riforgiate, Howes, S., and Simmons, M. J., “The Impact of Daily Emotional Labor on Health and Well-Being”, Management Communication Quarterly, vol. 36, pp. 391-417, 2021.
D. Ribbink, Haywood-Farmer, J., and Melhuish, J., “Sunset Grill at Blue”. London, ON, 2010.
D. Ribbink, Pun, H., and Yan, T., “Revenue sharing bids of a loss-averse supplier for a new product development contract: A multi-method investigation”, International Journal of Operations & Production Management, vol. 42, no. 12, pp. 1853-1877, 2022.
D. Ribbink, Dresner, M., and Hofer, C., “Airline Financial Distress and Customer Service”, Journal of the Transportation Research Forum, vol. 48, no. 1, pp. 89-104, 2011.
D. Ribbink, van Riel, A. C. R., Liljander, V., and Lemmink, J., “Comfort Your Customers: Trust, Assurance and Loyalty on the Internet”, in Karlstad University Press, 2004, pp. 47-55.
D. Ribbink, Pun, H., and Yan, T., “Winning the Bid: Competition in NPD Contracting”, POMS. Seattle, 2017.
D. Ribbink and Wood, D., “Athletic Knit”. London, ON, 2012.
D. Ribbink, van Riel, A. C. R., Liljander, V., and Streukens, S., “Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet”, Managing Service Quality, vol. 14, no. 6, pp. 445-456, 2004.
D. Ribbink, “Panel Discussion on Experiments”, Academy of Management Conference. remote, 2020.
D. Ribbink, Pirouz, D., Pirouz, R., and Chen-Bendle, E., “A Couple of Squares: Pricing for the Future (A), & E-Commerce for Growth (B)”. 2013.
D. Ribbink, van Riel, A. C. R., and Semeijn, J., “Policy Decisions and Modal Choice: An Example from the European Union”, Transportation Journal, vol. 44, no. 1, pp. 33-44, 2005.
D. Ribbink and Grimm, C. M., “The Impact of Cultural Difference on Buyer-Supplier Negotiations”, Journal of Operations Management, vol. 32, no. 3, pp. 114-126, 2014.
R. Reynolds-McIlnay and Keech, J., “Skip the Line: How Social Comparison Impacts the Mobile App Ordering Experience”, Association for Consumer Research 2022. Denver, CO, 2022.
R. Reynolds-McIlnay, “Neatness Matters: The Effect of Display Neatness on Product Color Choice”, 2014 Shopper Marketing: In-Store, Online, Social and Mobile Conference. Stockholm, Sweden, 2014.
R. Reynolds-McIlnay, “Auditory Feedback and the Shopping Experience”, ACRA Annual Conference. Bloomington, MN, 2017.
R. Reynolds-McIlnay and Morrin, M., “Neatness Matters: The Effect of Display Neatness on Product Color Choice”, Understanding the Customer’s Sensory Experience Conference. Philadelphia, PA, 2014.
R. Reynolds-McIlnay, Morrin, M., and Nordfalt, J., “How Product-Environment Brightness Contrast and Product Disarray Impact Consumer Choice in Retail Environments”, Journal of Retailing, vol. 93, no. 3, pp. 266-282, 2017.
R. Reynolds-McIlnay, Mayor, L., Keech, J., and Morrin, M., “Positive Consumer Sensory Experiences During Economically Uncertain and Technology-Dependent Times”, Annual Convention of the American Psychological Association (APA), Division 23, Society for Consumer Psychology. Washington, D.C., 2017.
R. Reynolds-McIlnay, “Auditory Feedback and the Online Shopping Experience”, Association for Consumer Research Conference. Baltimore, MD, 2014.
R. Reynolds-McIlnay and Morrin, M., “Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation”, Journal of Retailing, vol. 95, no. 4, pp. 128-142, 2019.
R. Reynolds-McIlnay and Morrin, M., “Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation”, 2019 Northwest Marketing Research Symposium. Portland, OR, 2019.
R. Reynolds-McIlnay, Morrin, M., and Nordfalt, J., “The Black Sheep of Visual Merchandising: Asymmetric Response to Multicolor Displays”, American Marketing Association/American Collegiate Retail Association Triennial Conference. Coral Gables, FL, 2015.
R. Reynolds-McIlnay and Keech, J., “Skip the Line: How Social Comparison Impacts the Mobile App Ordering Experience”, Frontiers in Service 2022. Babson College, Boston, MA, 2022.
R. Reynolds-McIlnay, “Auditory Feedback Affecting the Online Shopping Experience”, Pricing and Retailing Conference. Babson College, Babson Park, MA, 2013.
R. Reynolds-McIlnay, “Too Perfect to Touch: Shopper Reluctance to Disturb Neat Product Displays”, American Collegiate Retail Association Annual Conference. Secaucus, NJ, 2016.

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