@article {1972436, title = {Out of control: A self-control perspective on the link between surface acting and abusive supervision}, journal = {Journal of Applied Psychology}, volume = {101}, year = {2016}, month = {2016}, pages = {292-301}, keywords = {Management}, author = {Yam,Kai Chi and Fehr,Ryan and Keng,Fong and Klotz,Anthony and Reynolds,Scott} }