@article {1974451, title = {When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation}, journal = {Journal of Service Research}, volume = {22}, year = {2019}, month = {2019}, pages = {223-240}, keywords = {Management}, author = {Glikson,E and Rees,Laura and Wirtz,J and Kopleman,S and Rafaeli,A} }