@article {1974956,
	title = {Workplace incivility: A review of the literature and agenda for future research},
	journal = {Journal of Organizational Behavior},
	volume = {37},
	year = {2016},
	month = {2016},
	pages = {S57-S88},
	address = {Wiley},
	keywords = {Management},
	author = {Schilpzand,Pauline and De Pater,Irene and Erez,Amir}
}
