@article {1968436,
	title = {It{\textquoteright}s All Good: Corporate Social Responsibility Promotes Positive Responses to Service Failures among Value-Aligned Customers},
	journal = {Journal of Public Policy and Marketing},
	volume = {34},
	year = {2015},
	month = {2015},
	pages = {32-49},
	keywords = {Strategy \& Entrepreneurship},
	author = {Joireman,Jeff and Smith,Dustin and Liu,Richie and Arthurs,Jonathan}
}
