@article {1972941, title = {Impact of value-added service features in e-Retailing processes: an econometric analysis of website functions}, journal = {Decision Sciences}, volume = {45}, year = {2014}, month = {2014}, pages = {1159-1186}, keywords = {Supply Chain}, author = {Chuang,H H and Lu,Guanyi and Peng,D. and Heim,G.} }