@article {1974956, title = {Workplace incivility: A review of the literature and agenda for future research}, journal = {Journal of Organizational Behavior}, volume = {37}, year = {2016}, month = {2016}, pages = {S57-S88}, address = {Wiley}, keywords = {Management}, author = {Schilpzand,Pauline and De Pater,Irene and Erez,Amir} }