TY - JOUR T1 - Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider JF - Journal of the Academy of Marketing Science Y1 - 2003 A1 - Montoya,Mitzi A1 - Voss,G. A1 - Grewal,D. KW - Marketing VL - 31 CP - 4 U2 - a U4 - 112663859200 ID - 112663859200 ER -