TY - HEAR T1 - Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Clothing Consumers Y1 - 1989 A1 - Francis,S K A1 - Burns,Leslie KW - Design Program JA - The 1989 Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, The Hague U2 - c U4 - 58223124480 ID - 58223124480 ER -