TY - JOUR T1 - Airline Financial Distress and Customer Service JF - Journal of the Transportation Research Forum Y1 - 2011 A1 - Ribbink,Dina A1 - Dresner,M. A1 - Hofer,C. KW - OSU-Cascades KW - Supply Chain VL - 48 CP - 1 U2 - a U4 - 149674508288 ID - 149674508288 ER -