TY - JOUR T1 - Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction JF - Journal of Service Management Y1 - 2012 A1 - van Riel,Allard C.R. A1 - Semeijn,Janjaap A1 - Ribbink,Dina A1 - Bomert-Peters,Yvette KW - OSU-Cascades KW - Supply Chain VL - 23 CP - 2 U2 - a U4 - 149674446848 ID - 149674446848 ER -