TY - JOUR T1 - When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation JF - Journal of Service Research Y1 - 2019 A1 - Glikson,E A1 - Rees,Laura A1 - Wirtz,J A1 - Kopleman,S A1 - Rafaeli,A KW - Management VL - 22 CP - 3 U2 - a U4 - 218309550080 ID - 218309550080 ER -