TY - JOUR T1 - The Effect of Pre- and Post-Service Encounter Performance on Consumer Evaluation of Online Retailors JF - Decision Support Systems Y1 - 2012 A1 - Park,I. A1 - Cho,Jeewon A1 - Rao,H.R KW - Management VL - 52 CP - 2 U2 - a U4 - 37331269633 ID - 37331269633 ER - TY - HEAR T1 - An Investigation of A Satisfaction Formation Process in Online Shopping: An Alternative Approach Y1 - 2010 A1 - Park,I. A1 - Cho,Jeewon A1 - Rao,H.R KW - Management JA - International Conference on Information Systems (ICIS) CY - St. Louis, MO U2 - c U4 - 37331675137 ID - 37331675137 ER -