TY - JOUR T1 - An examination of whether and how racial and gender biases influence customer satisfaction ratings. JF - Academy of Management Journal Y1 - 2010 A1 - Hekman,David R A1 - Aquino,Karl A1 - Owens,Bradley A1 - Mitchell,Terrence R A1 - Schilpzand,Pauline A1 - Leavitt,Keith KW - Management VL - 53 U2 - a U4 - 70213060608 ID - 70213060608 ER -