TY - HEAR T1 - Keepin’ it real: Race, Emotional Labor, and Service Performance Y1 - 2013 A1 - Grandey,Alicia A. A1 - Houston,Lawrence KW - Management JA - Society for Industrial and Organizational Psychology (SIOP) CY - Houston, TX. U2 - c U4 - 121046093824 ID - 121046093824 ER -