M.  Kim, ?Consumer research in an era of omnichannel retailing.?. 2012.

S.  Lennon, Kim, M., Lee, J., and Johnson, K. K. P., ?Consumer Misbehavior on Black Friday: A Process Model?, International Textiles and Apparel Association Annual Meeting. Philadelphia, PA, 2011.

S.  Lennon, Lee, J., Kim, M., and Johnson, K. K. P., ?Consumer misbehavior on Black Friday: Individual and situational antecedents.?, International Textiles and Apparel Association Annual Meeting. Montreal, Canada, 2010.

M.  Park and Kim, M., ?A consumer perspective of service failure and recovery in online retailing in the U.S?, Korean Society of Clothing and Textiles Spring Conference. Seoul, Korea, 2010.

J.  Kim, Kim, M., and Lennon, S., ?Consumer responses to online service quality: An E-A-S-QUAL approach?, International Textiles and Apparel Association Annual Meeting. Chicago, IL, 2008.

J.  Kim, Kim, M., and Kandampully, J., ?A consumer perspective of buying environment characteristics in the context of e-services?, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.

M.  Kim and Lennon, S., ?Consumer response to product unavailability in online shopping?, International Textiles and Apparel Association Annual Meeting. Portland, Oregon, 2004.