M.  Kim, Kim, J., and Lennon, S., ?Online store atmospherics: How product presentation and music affect consumer responses?, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.

M.  Kim, Kim, J., and Lennon, S., ?Online service attributes available on apparel retail websites: A SERVQUAL approach?, American Collegiate Retailing Association Annual Meeting. Philadelphia, PA, 2005.