R.  D'Lima, Ribbink, D., and Vachon, S., ?Cultural Differences and Risk Mitigation Strategies?, DSI Annual Conference. Austin, TX, 2016.

D.  Ribbink, Pirouz, D., Pirouz, R., and Chen-Bendle, E., ?A Couple of Squares: Pricing for the Future (A), & E-Commerce for Growth (B)?. 2013.

D.  Ribbink, van Riel, A. C. R., Liljander, V., and Lemmink, J., ?Comfort Your Customers: Trust, Assurance and Loyalty on the Internet?, in Karlstad University Press, 2004, pp. 47-55.

D.  Ribbink, van Riel, A. C. R., Liljander, V., and Streukens, S., ?Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet?, Managing Service Quality, vol. 14, no. 6, pp. 445-456, 2004.