%0 Journal Article %J Journal of Service Research %D 2019 %T When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation %A Glikson,E %A Rees,Laura %A Wirtz,J %A Kopleman,S %A Rafaeli,A %K Management %B Journal of Service Research %V 22 %P 223-240 %8 2019 %G eng %N 3 %2 a %4 218309550080 %$ 218309550080