%0 Journal Article %J Academy of Management Journal %D 2010 %T An examination of whether and how racial and gender biases influence customer satisfaction ratings. %A Hekman,David R %A Aquino,Karl %A Owens,Bradley %A Mitchell,Terrence R %A Schilpzand,Pauline %A Leavitt,Keith %K Management %B Academy of Management Journal %V 53 %P 238-264. %8 2010 %G eng %2 a %4 70213060608 %$ 70213060608