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M. Kim, Kim, J., and Lennon, S., Service elements of apparel retail websites, Seoul International Clothing and Textiles Conference. Seoul, Korea, 2005.
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J. Kim, Kim, M., and Lennon, S., Information components of apparel retail websites: task relevance approach, International Textiles and Apparel Association Annual Meeting. Alexandria, Virginia, 2005.
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J. Kim, Kim, M., and Lennon, S., Consumer responses to online service quality: An E-A-S-QUAL approach, International Textiles and Apparel Association Annual Meeting. Chicago, IL, 2008.
J. Kim, Kim, M., and Kandampully, J., A consumer perspective of buying environment characteristics in the context of e-services, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.