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G
A. A. Grandey and Houston, L., Keepin’ it real: Race, Emotional Labor, and Service Performance, Society for Industrial and Organizational Psychology (SIOP). Houston, TX., 2013.
H
J. Hardy, Keeping the faith: Baseline-skill and task-specific self-efficacy following failure, Society for Industrial & Organizational Psychology’s 29th Annual Conference. Honolulu, HI, 2014.