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Presentations
M. Kim, Kim, J., and Lennon, S., Online service attributes available on apparel retail websites: A SERVQUAL approach, American Collegiate Retailing Association Annual Meeting. Philadelphia, PA, 2005.
M. Kim, Kim, J., and Lennon, S., Online store atmospherics: How product presentation and music affect consumer responses, International Textiles and Apparel Association Annual Meeting. Los Angeles, California, 2007.