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Journal Articles
D. Ribbink, Dresner, M., and Hofer, C., Airline Financial Distress and Customer Service, Journal of the Transportation Research Forum, vol. 48, no. 1, pp. 89-104, 2008.
D. Ribbink, van Riel, A. C. R., Liljander, V., and Streukens, S., Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet, Managing Service Quality, vol. 14, no. 6, pp. 445-456, 2004.
Y. Shin Lee, Ribbink, D., and Eckerd, S. Nicole, Effectiveness of Bonus and Penalty Incentive Contracts in Supply Chain Exchanges: Does National Culture Matter?, Journal of Operations Management, vol. 62, pp. 59-74, 2018.
K. Ozpolat, Ribbink, D., Hales, D. N., and Windle, R. J., Food Aid Procurement and Transportation Decision-Making in Governmental Agencies: The United Nations/EU versus the United States Approach, Transportation Journal, vol. 54, no. 2, pp. 159-185, 2015.
D. Ribbink and Grimm, C. M., The Impact of Cultural Difference on Buyer-Supplier Negotiations, Journal of Operations Management, vol. 32, no. 3, pp. 114-126, 2014.
T. Yan, Ribbink, D., and Pun, H., Incentivizing Supplier Participation in Buyer Innovation: Experimental Evidence of Non-Optimal Contractual Behaviors, Journal of Operations Management, vol. 57, no. 1, pp. 36-53, 2018.
D. Ribbink, van Riel, A. C. R., and Semeijn, J., Policy Decisions and Modal Choice: An Example from the European Union, Transportation Journal, vol. 44, no. 1, pp. 33-44, 2005.
A. C. R. van Riel, Semeijn, J., Ribbink, D., and Bomert-Peters, Y., Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction, Journal of Service Management, vol. 23, no. 2, pp. 144-169, 2012.