Assistant Professor of Marketing
College of Business, Oregon State University
Corvallis, OR 97331
September 2009 – present
Lifeline Systems, Inc. – Personal Response and Support Services
General Manager, Denver Regional Office, May 2001 – July 2004
Oversaw all functions of the regional office, including Sales, Customer Service, Marketing, Operations, Billing, and Government Contracts.
• Launched company-wide initiative which reduced the annual rate of customer cancellations by over 20%. Developed and delivered seminar modules to train national distribution channel on this initiative and other sales and marketing strategies.
• Consistently rated best presenter at national company workshops focusing on marketing, sales, and operational excellence.
• Created a new referral marketing process for the Denver office which was later adopted nationally.
• Increased return on sales of the Denver office from 30% to 44%.
Operations Manager, Denver Regional Office, August 1999 – May 2001
TelCARE Systems, Inc. – Personal Emergency Response Services
Operations Manager, May 1997 – August 1999
Marketing Assistant, May 1996 – May 1997
Veterans’ Administration Medical Center, Denver
Research Assistant, Molecular Neurobiology, August 1994 – May 1996
Designed and carried out experiments investigating possible causes of schizophrenia.