Leading Through Change & Conflict
Program Details
Type: Self-Paced
Cost: $2,400
Duration: 32 hours
Location: Online
Leading Change with Confidence
The Leading Through Change and Conflict program prepares professionals to lead and support organizational change while addressing conflict constructively in real-world workplace settings. Learners develop a practical framework for assessing change readiness, creating targeted change strategies, and communicating effectively with stakeholders throughout the change process. The program explores the human side of change, including how individuals experience change and why resistance occurs, and provides strategies for reducing resistance in productive ways.
Students apply behavior-change principles to influence desired outcomes and design approaches that embed new practices into organizational culture for long-term success. The program also addresses common sources of workplace conflict and equips learners with tools to manage difficult behavior, improve collaboration, and resolve disputes. Learners engage with examples, practitioner videos, interactive activities, and case-based scenarios to build confidence and skill. Upon completion, participants earn a certificate recognizing their ability to manage change and resolve conflict in organizational environments.
BUNDLE & SAVE! REGISTER FOR ALL COURSES AT ONCE AND GET AN AUTOMATIC 10% DISCOUNT
Required Courses For Certificate
Courses may be taken individually and in any order unless otherwise noted. If pursuing the certificate, all courses in the certificate program must be completed with a C/pass or better. The courses are offered on-demand, allowing learners to register at any time and begin their training immediately.
Why take this program?
After successful completion of this program, you will be able to:
- Explain core concepts of organizational change, workplace conflict, and emotional intelligence, including how individuals and teams experience change and why resistance occurs.
- Apply change management strategies and behavior-change principles to guide individuals and teams through organizational transitions effectively.
- Recognize and reduce resistance to change by selecting appropriate interventions that address human and organizational dynamics.
- Manage difficult employee behavior and workplace conflict using constructive techniques, negotiation strategies, and collaborative problem-solving approaches.
- Demonstrate effective communication and collaboration skills to improve teamwork, resolve disputes, and embed new practices into organizational culture.
Program Benefits
Participants gain practical, immediately applicable skills to lead organizational change with confidence while constructively addressing workplace conflict. The program equips learners with a clear framework to assess change readiness, reduce resistance, and influence behavior through effective communication and stakeholder engagement.
By focusing on the human side of change, participants learn how to manage uncertainty, embed new practices into organizational culture, and sustain long-term results. In addition, learners develop proven tools to navigate difficult behaviors, strengthen collaboration, and resolve conflict productively—enhancing their effectiveness as leaders and partners in complex organizational environments.
Types of positions that benefit from this program:
- People Managers and Supervisors
- Project Manager
- Team Lead
- HR Specialist
- Organizational Development Specialist
- Change Management Specialist
- Process Improvement Manager
- Executives and Senior Leaders
Career Insight for a Process Improvement Manager:
With an average annual salary of $107,106, process improvement managers play a critical role in driving organizational efficiency and effectiveness. These professionals are responsible for analyzing workflows, leading continuous improvement initiatives, implementing process changes, and using data to improve performance across teams and systems. As organizations continue to focus on operational excellence and scalability, demand for skilled process improvement managers is expected to remain strong, reflecting the strategic value of this role in today’s workplace.
Source: Indeed, 2026
Have a question about this program?
We’re here to help! Whether you want to explore your options or need help finding the right fit, our team is always ready to chat.
Give us a call at (541) 737-1500 or send us an email at cpe@oregonstate.edu. We’d love to hear from you!
Related Courses
Explore related courses to build on your skills.