Managing Change and Resolving Conflict
Develop the skills to lead through change and effectively manage conflict in dynamic environments by exploring practical strategies for overcoming resistance, navigating disagreement, and guiding teams through organizational change.
Classes Start Available Anytime
Course Overview
Managing Change and Resolving Conflict equips leaders and managers with the essential skills to navigate the challenges of organizational change and interpersonal conflict. In today’s fast-paced and evolving business environment, leaders are frequently called upon to guide teams through uncertainty, address resistance, and resolve disputes both within the organization and with external partners.
This introductory course explores the dynamics of change and conflict, helping participants understand why change can be difficult and how leaders can effectively support individuals and teams through transitions. Learners will examine proven change management models, including Kotter’s Eight-Step Process and Lewin’s Change Model, while also gaining exposure to additional frameworks such as ADKAR and other organizational approaches.
Through practical insights and real-world applications, participants will learn how to plan and implement change initiatives, communicate effectively during periods of uncertainty, and foster engagement and participation across teams. The course also addresses the root causes of resistance to change and provides strategies to manage and resolve conflict constructively.
By building a strong foundation in both change leadership and conflict resolution, this course prepares managers to lead with confidence, maintain team alignment, and drive successful outcomes in complex and evolving environments.
Course Format
This 5 hour self-paced course offers a dynamic and engaging learning experience, combining interactive elements such as games, flashcards, video content, real-world case studies, and curated readings. Participants have the flexibility to progress at their own pace, while interactive games and quizzes reinforce key concepts and track progress. Flashcards, expert-led videos, real-world case studies, and carefully curated readings deepen knowledge.
Price
$375Course Details
Units 0.5 CEUs / 5 PDUs
Location Online Courses
Course Type Self-Paced
What You’ll Learn
After successful completion of this course, you will be able to:
- Describe different types of organizational change and their impact
- Explain Kotter’s Eight-Step Process for leading successful change initiatives
- Outline Lewin’s Change Model and evaluate its strengths and limitations
- Identify strategies leaders can use to promote and sustain change
- Develop a structured approach to planning change initiatives
- Communicate change effectively to reduce uncertainty and build trust
- Foster participation and engagement during times of transition
- Understand the causes of resistance to change and apply strategies to overcome it
- Compare and apply change management models such as ADKAR and other frameworks
- Recognize and resolve conflict constructively within teams and organizations
- Apply strategies to manage change in complex and evolving environments
Your Instructor
Cross-cultural Leadership Consultant, Trainer, and Coach
Samad Aidane, MSc. PMP, is a cross-cultural leadership development consultant, trainer, and coach. His industry experience spans telecom, finance, health care, and government projects in the U.S., Germany, Austria, and Belgium, with organizations such as HP, Cap Gemini, Time Warner Telecom, and Telefonica.
Samad holds a Master of Science Degree in the Neuroscience of Leadership from Middlesex University, U.K. His current Ph.D. research in Applied Neuroscience investigates how findings from neuroscience, social science, and behavioral science can inform our understanding of the effect of culture on emotions, cognition, and behavior and their application to leadership and Cultural Intelligence development.
Samad is certified by the Project Management Institute (PMP) and a member of the Social & Affective Neuroscience Society. He has been a featured speaker for organizations such as Nike, Emirates Airlines, and T-Mobile and presented at international conferences, such as Project Management Institute Global Congresses and Oracle OpenWorld.