Negotiation Strategies for Resolving Disputes
Develop negotiation skills that help you resolve disputes, build agreements, and strengthen professional relationships.
Classes Start Available Anytime
Course Overview
Negotiation Strategies for Resolving Disputes equips managers and professionals with the skills needed to effectively navigate and resolve workplace and interpersonal conflicts through structured negotiation techniques. The ability to negotiate is essential for resolving disputes, maintaining relationships, and achieving mutually beneficial outcomes.
This course focuses on Dispute Settlement Negotiation (DSN) and explores how it differs from deal-making negotiation. Participants will learn how to diagnose conflict situations, develop negotiation strategies, and apply key concepts such as BATNA (Best Alternative to a Negotiated Agreement) and ZOPA (Zone of Possible Agreement).
Through interactive exercises, case studies, and real-world examples, learners will build practical negotiation skills, including active listening, interest-based negotiation, and strategies for overcoming barriers to agreement.
Course Format
This 3 hour self-paced course offers a dynamic and engaging learning experience, combining interactive elements such as games, flashcards, video content, real-world case studies, and curated readings. Participants have the flexibility to progress at their own pace, while interactive games and quizzes reinforce key concepts and track progress. Flashcards, expert-led videos, real-world case studies, and carefully curated readings deepen knowledge.
Price
$225Course Details
Units 0.3 CEUs / 3 PDUs
Location Online Courses
Course Type Self-Paced
What You’ll Learn
After successful completion of this course, you will be able to:
- Differentiate between dispute resolution and deal-making negotiation
- Apply key negotiation concepts such as BATNA and ZOPA
- Diagnose conflict situations and identify root causes
- Understand and apply conflict management styles
- Develop negotiation strategies and assess stakeholder interests
- Use active listening and communication to reach agreements
- Overcome barriers and resolve disputes effectively
Your Instructor
Senior Policy Analyst, Oregon Health Authority
John Inglish is a senior policy analyst in Government Relations at the Oregon Health Authority and an instructor with the OSU College of Business’s Continuing and Professional Education program. He brings a multidisciplinary background with experience in occupational therapy, law, public administration, and education policy. John has held leadership roles including associate director of the Disability Law Center of Utah and director of the Conflict and Dispute Resolution master’s program at the University of Oregon School of Law.
In Oregon, he has managed safe and healthy schools initiatives, led the state’s education mediation program, and directed a consulting unit supporting state education agencies across the country. John serves on the board of the Oregon Mediation Association and the coordinating committee of the Restorative Justice Coalition of Oregon. He holds degrees in occupational therapy, psychology, legal studies, public administration, and law, and is currently a co-investigator on a federal grant focused on restorative justice in schools.