Academic Journal

Improve Workflows by Managing Bottlenecks

pages 2024 MIT Sloan Management Review Samina Karim Chi-Hyon Lee Manuela Hoehn-Weiss

Journal Details

MIT Sloan Management Review, 2024 Vol. 66 Issue 2 Pages 16-21 (feature article)

Keywords
Strategy & Entrepreneurship
Journal Article, Academic Journal

Overview

Organizations can find their activities slowed down due to bottlenecks in their workflows. To address these, managers must look at both work system design and resource portfolio management. The authors find that companies perform better when their work systems’ complexity and decentralization are aligned (either both high or both low), and when they have fungible and slack resources. Aligning both task and resource characteristics further reduces delays and improves overall efficiency.