Academic Journal

An examination of whether and how racial and gender biases influence customer satisfaction ratings.

David Hekman, Karl Aquino, Bradley Owens, Terrence Mitchell, Pauline Schilpzand and Keith Leavitt "Academy of Management Journal" 27 pages 2010

Journal Details

Academy of Management Journal, 2010 Vol. 53 Pages 238-264.

Keywords
Management
Journal Article, Academic Journal