Academic Journal

Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction

Allard van Riel, Janjaap Semeijn, Dina Ribbink and Yvette Bomert-Peters "Journal of Service Management" Journal of Service Management 26 pages 2012

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Journal Details

Journal of Service Management, 2012 Vol. 23 Issue 2 Pages 144-169

Keywords

Supply Chain

Journal Article, Academic Journal

Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction

Journal Details

Keywords

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