Academic Journal

Waiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction

26 pages 2012 Journal of Service Management Allard van Riel Janjaap Semeijn Dina Ribbink Yvette Bomert-Peters

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Journal Details

Journal of Service Management, 2012 Vol. 23 Issue 2 Pages 144-169

Keywords

Supply Chain

Journal Article, Academic Journal