Academic Journal

When and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation

E Glikson, Laura Rees, J Wirtz, S Kopleman and A Rafaeli "Journal of Service Research" 18 pages 2019

Journal Details

Journal of Service Research, 2019 Vol. 22 Issue 3 Pages 223-240

Keywords
Management
Journal Article, Academic Journal