Data Analysis for Improving Organizational Performance
Explore essential tools and frameworks for delivering and interpreting data to enhance organizational performance in both public and private sectors.
Classes Start Available Anytime
Course Overview
This intermediate-level course explores essential tools and frameworks for delivering and interpreting data to enhance organizational performance in both public and private sectors. It covers specific measurement techniques, the use of assessment tools, and their strategic implications, emphasizing how effective data summarization can drive staff engagement and performance improvements.
Course Format
This self-paced course offers a dynamic and engaging learning experience, combining interactive elements such as games, flashcards, video content, real-world case studies, and curated readings. Participants have the flexibility to progress at their own pace, while interactive games and quizzes reinforce key concepts and track progress. Flashcards, expert-led videos, real-world case studies, and carefully curated readings deepen knowledge.
Price
$375Course Details
Units 0.5 CEUs / 5 PDUs
Location Online Courses
Course Type Self-Paced
What You’ll Learn
After successful completion of this course, you will be able to:
- Explain the application of performance measures across different settings.
- Differentiate between various organizational performance measurements.
- Evaluate the advantages and disadvantages of Key Performance
- Indicators (KPIs), the Balanced Scorecard, and the Net Promoter Score.
- Analyze how performance assessment influences organizational tactics and strategy.
- Critically assess the validity of performance measures through a case study approach.
Your Instructor
M.S.
Tony has more than 25 years of management experience in the healthcare and consumer electronic markets. His areas of expertise include new technology development, Lean Six Sigma implementation, international project management, risk management, quality management, and high volume manufacturing.
In addition to teaching for Oregon State, Tony teaches certification courses for the University of California - Irvine and the American Society for Quality (ASQ). He has worked with world-class clients such as Boeing, Northrop Grumman, Sprint, Southern California Edison, Ricoh, and Parker Hannifin. His professional certifications include Lean Six Sigma Master Black Belt, Project Management Professional (PMP), Certified Quality Manager (CQM), and Certified Quality Engineer (CQE).