Handling Difficult Conversations in the Workplace
Learn how to coach and counsel employees effectively as a manager or supervisor to foster a calmer work environment and boost staff retention and productivity.
Classes Start Available Anytime
Course Overview
As a manager or supervisor, you've likely encountered challenging conversations with your direct reports, demanding sensitivity, delicacy, and often confidentiality. The manner in which these discussions are handled can significantly influence their outcomes. This comprehensive course aims to equip learners with the skills and strategies needed to navigate uncomfortable and difficult conversations effectively with employees. By mastering the art of coaching and counseling, managers can foster a more serene work environment and promote staff retention and productivity.
Through interactive lessons and practical scenarios, participants will gain the confidence and expertise to engage in constructive and productive dialogues, promoting mutual understanding and positive outcomes. Emphasizing the significance of empathy, active listening, and emotional intelligence, this course empowers managers to approach challenging discussions with composure and empathy, ultimately nurturing stronger relationships and driving improved performance within the team. Join us to elevate your communication skills and create a workplace culture grounded in respect, support, and professional growth.
Course Format
This 3 hour self-paced course offers a dynamic and engaging learning experience, combining interactive elements such as games, flashcards, video content, real-world case studies, and curated readings. Participants have the flexibility to progress at their own pace, while interactive games and quizzes reinforce key concepts and track progress. Flashcards, expert-led videos, real-world case studies, and carefully curated readings deepen knowledge.
Price
$225Course Details
Units 0.3 CEUs / 3 PDUs
Location Online Courses
Course Type Self-Paced
What You’ll Learn
After successful completion of this course, you will be able to:
- Describe a six-step model for handling difficult conversations with employees
- Address 10 common difficult discussions
- Apply practical tips for handling conversations about difficult behaviors
- Outline best practices for handling difficult conversations
- Apply best practices to workplace scenarios involving difficult conversations
Your Instructor
Senior Policy Analyst, Oregon Health Authority
John Inglish is a senior policy analyst in Government Relations at the Oregon Health Authority and an instructor with the OSU College of Business’s Continuing and Professional Education program. He brings a multidisciplinary background with experience in occupational therapy, law, public administration, and education policy. John has held leadership roles including associate director of the Disability Law Center of Utah and director of the Conflict and Dispute Resolution master’s program at the University of Oregon School of Law.
In Oregon, he has managed safe and healthy schools initiatives, led the state’s education mediation program, and directed a consulting unit supporting state education agencies across the country. John serves on the board of the Oregon Mediation Association and the coordinating committee of the Restorative Justice Coalition of Oregon. He holds degrees in occupational therapy, psychology, legal studies, public administration, and law, and is currently a co-investigator on a federal grant focused on restorative justice in schools.