Handling Workplace Conflict
Learn various forms of conflict that can arise in the workplace and present strategies that managers can use to help deal with conflict situations.
Classes Start Available Anytime
Course Overview
As a manager, conflict management becomes an inevitable part of your role, and maintaining harmony in the workplace becomes your responsibility. This comprehensive course provides valuable insights into the diverse forms of conflict that can arise in professional settings and equips managers with effective strategies to address and resolve such situations. With expert video commentary, learners gain valuable guidance from a seasoned professional in the field. Through thought-provoking real-world scenarios, presented in a fictitious context, participants have the opportunity to apply the acquired skills and strategies, honing their conflict resolution capabilities.
By navigating these practice scenarios, learners will enhance their ability to handle conflicts with confidence, empathy, and assertiveness, fostering productive resolutions and preserving positive working relationships. Emphasizing the importance of active listening, communication, and emotional intelligence, this course empowers managers to embrace conflicts as opportunities for growth and transformation. Join us on this transformative journey to master the art of conflict resolution and become a leader who navigates challenges with finesse and promotes a harmonious and thriving work environment.
Course Format
This self-paced course offers a dynamic and engaging learning experience, combining interactive elements such as games, flashcards, video content, real-world case studies, and curated readings. Participants have the flexibility to progress at their own pace, while interactive games and quizzes reinforce key concepts and track progress. Flashcards, expert-led videos, real-world case studies, and carefully curated readings deepen knowledge.
Price
$450Course Details
Units 0.6 CEUs / 6 PDUs
Location Online Courses
Course Type Self-Paced
What You’ll Learn
After successful completion of this course, you will be able to:
- Identify the different types of conflict in the workplace
- Discuss the Thomas-Kilman model of conflict
- Consider your personal conflict style and compare it to other styles
- Explore conflict resolution strategies
- Discuss best practices for handling difficult employees
- Describe what constitutes a dangerous conflict and consider methods for handling risky situations
Your Instructor
Senior Policy Analyst, Oregon Health Authority
John Inglish is a senior policy analyst in Government Relations at the Oregon Health Authority and an instructor with the OSU College of Business’s Continuing and Professional Education program. He brings a multidisciplinary background with experience in occupational therapy, law, public administration, and education policy. John has held leadership roles including associate director of the Disability Law Center of Utah and director of the Conflict and Dispute Resolution master’s program at the University of Oregon School of Law.
In Oregon, he has managed safe and healthy schools initiatives, led the state’s education mediation program, and directed a consulting unit supporting state education agencies across the country. John serves on the board of the Oregon Mediation Association and the coordinating committee of the Restorative Justice Coalition of Oregon. He holds degrees in occupational therapy, psychology, legal studies, public administration, and law, and is currently a co-investigator on a federal grant focused on restorative justice in schools.