M. Montoya, Bala, H., and Massey, A. P.,
“The effects of process orientations on collaboration technology use and outcomes in product development”,
Journal of Management Information Systems, vol. 34, no. 2, pp. 520-559, 2017.
M. Montoya, Massey, A. P., and Khatri, V.,
“Connecting IT Service Operations to Service Marketing Practices”,
Decision Sciences, vol. 26, no. 4, pp. 65-85, 2010.
M. Montoya, Massey, A. P., Hung, C., and Crisp, B.,
“Can you Hear Me Now? Communication in Virtual Product Development Teams”,
Journal of Product Innovation Management, vol. 26, no. 2, pp. 139-155, 2009.
M. Montoya, Voss, G., and Grewal, D.,
“Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider”,
Journal of the Academy of Marketing Science, vol. 31, no. 4, pp. 448-458, 2003.
M. Montoya, Massey`, A. P., and Song, M.,
“Getting it Together: Temporal Coordination and Conflict Management in Global Virtual Teams”,
Academy of Management Journal, vol. 44, no. 6, pp. 1251-1263, 2001.
M. Montoya, Massey, A. P., and Clapper, D.,
“On-Line Focus Groups: Conceptual Issues and A Research Tool”,
European Journal of Marketing, vol. 32, no. 7/8, pp. 45-54, 1998.