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1989
S. Francis and Burns, L., “Effect of Consumer Socialization on Clothing Satisfaction”, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, no. 2, pp. 63-66, 1989.
1990
S. Francis and Burns, L., “Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Consumers”, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, no. 3, pp. 115-116, 1990.
1992
S. Francis and Burns, L., “Effect of Consumer Socialization on Clothing Shopping Attitudes, Clothing Acquisition, and Clothing Satisfaction”, Clothing and Textiles Research Journal, vol. 10, no. 4, pp. 35-38, 1992.