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A. A. Grandey and Houston, L., Keepin’ it real: Race, Emotional Labor, and Service Performance, Society for Industrial and Organizational Psychology (SIOP). Houston, TX., 2013.
B. Marshall, Zhang, Y., Chen, H., Lally, A., Shen, R., Fox, E., and Cassel, L., Knowledge Management and E-Learning: the GetSmart Experience, in Proceedings of the 2003 Joint ACM/IEEE Conference on Digital Libraries (JCDL 2003), May 2003, Houston, Texas, 2003.
C. Steggell and McFadden, J. R., Kitchen equipment and materials in consumer magazines, 1968:1988, Annual Meeting of Educators in Household Equipment. West Lafayette, IN, 1989.