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2013
A. A. Grandey and Houston, L., Keepin’ it real: Race, Emotional Labor, and Service Performance, Society for Industrial and Organizational Psychology (SIOP). Houston, TX., 2013.
L. Houston and Grandey, A. A., What We Don’t Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics, Industrial and Organizational Psychology-Perspectives on Science and Practice, vol. 6, no. 4, pp. 433-437, 2013.