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2012
S. Fan, Li, X., and J. Zhao, L., Collaboration Process Patterns and Efficiency of Issue Resolution in Software Development, 2012 International Conference on Collaboration Technologies and Systems (CTS). Denver, CO, USA, 2012.
S. Fan, Sia, C. - L., and J. Zhao, L., Towards Collaboration Virtualization Theory, The Pacific Asia Conference on Information Systems (PACIS). Ho Chi Minh City, Vietnam, 2012.