Case Study
Burgerville
Burgerville, the PBurgerville, the Pacific Northwest’s locally sourced, sustainably-minded fast-food chain, planned their expansion into Corvallis in 2017. Restaurant executives - in this age of big data - sought to learn from their vast pool of data about custom customer ordering.
Like many corporations, Burgerville has limited in-house expertise in business analytics, which falls outside the company’s core competency. Intrigued with the prospect of using big data, Burgerville sought a fresh, new view from outside company headquarters, and turned to OSU business analytics MBA students.
Challenge
Find customers’ preferences for menu combinations and target product promotions.
Set up
Two teams of 10 students were assigned to Burgerville. One team focused on menu combinations; the other team focused on product promotions.
Students accessed the Burgerville IT infrastructure to analyze data from customer orders.
Students determined that it was a missed opportunity not to suggest that customers add fries and a drink to build a meal because customers were not necessarily adding the items.
Results
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Improved customer satisfaction: After bundled ordering was introduced, Burgerville saw a 19 percent increase in guests returning within a set time.
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The restaurant chain rolled out the new guest-connect ordering strategy across all restaurants in spring 2018.
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They saw a 25% increase in sales of bundled orders on the mobile platform.
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