Publications
"Sectoral Ethos: An Investigation of the Personal-Values Systems of Female and Male Managers in the Public and Private Sectors,"Journal of Public Administration Research and Theory, forthcoming (with Richard W. Stackman and Patrick E. Connor).
"Public-Sector Managerial Values: United States, Canada, and Japan," International Journal of Organization Theory and Behavior, Vol. 9, No. 2, 2006 (with Patrick E. Connor, Larry F. Moore, and Yoshiju Okubo).
"Self-selection or Socialization of Public-and Private-sector Managers? A Cross-cultural Values Analysis," Journal of BusinessResearch, Vol. 58, No. 1, January 2005 (with Patrick E. Connor).
"Measuring Innovativeness for the Adoption of Industrial Products," Industrial Marketing Management, Vol. 32, No. 4, May 2003 (with David R. Fell and Eric N. Hansen).
"Personal Value Systems and Decision-Making Styles of Public Managers," Public Personnel Management, Vol. 32, No. 1, Spring 2003 (with Patrick E. Connor).
"Listening to the Ambulatory Surgery Patient: Results from a National Study," Surgical Services Management, Vol. 9, No. 2, April 2003 (with Dennis O. Kaldenberg).
"Timeliness in Ambulatory Care Treatment: An Examination of Patient Satisfaction and Wait Times in Medical Practices and Outpatient Test and Treatment Facilities," Journal of Ambulatory Care Management, Vol. 26, No. 2, April-June 2003 (with Kelly A. Leddy and Dennis O. Kaldenberg).
"Professional Advertising: Who, How and Why," Prespectives on the Professions, Vol. 19, No. 2, Spring 2001.
"Factors Influencing the Recommendation of Nursing Homes," Marketing Health Services, Vol. 20, No. 4, Winter 2000 (with Dennis O. Kaldenberg).
"Evaluation of Care by Ambulatory Surgery Patients," Health Care Management Review, Vol. 24, No. 3, Summer 1999 (with Dennis O. Kaldenberg).
"Advertising by Professionals: Causes and Consequences," Journal of Current Issues and Research in Advertising, Vol. 20, No. 2, Fall 1998 (with Dennis O. Kaldenberg).
"Values in Advertising Research: A Methodological Caveat," Journal of Advertising Research, Vol. 38, No. 4, July-August 1998.
"Media Advertising by Professionals: What We Know 20 Years Later," Journal of Professional Services Marketing, Vol. 16, No 1, 1998.
"Site Selection by Professional Service Providers: The Case of Dental Practices," Journal of Marketing Theory and Practice, Vol. 5. No. 4, Fall 1997 (with Dennis O. Kaldenberg and James H. McAlexander).
"Identifying Service QUality Strengths and Weaknesses Using SERVQUAL: A Study of Dental Services, Health Marketing Quality, Vol. 15, No. 2, 1997 (with Dennis O. Kaldenberg, Beverly Browne and William G. Browne).
"Women Dentists: The Social Construction of a Profession," in Joyce Tang and Earl Smith (eds.), Women & Minorities in American Professions. Albany, SUNY Press, 1996 (with Dennis O. Kaldenberg and Anisa Zvonkovic).
"Dentists' Personal Values: An Exploratory Investigation," Journal of the American Dental Association, Vol. 127, April 1996 (with Dennis O. Kaldenberg and Patrick E. Connor).
"Work and Commitment Among Young Professionals: A Study of Male and Female Dentists," Human Relations, Vol. 48, No. 11, 1995 (with Dennis O. Kaldenberg and Anisa Zvonkovic).
Consulting/Management Development:
Instructor, "Business Project" Oregon Executive MBA Program, 1993-present, (Coordinator 1997-present).
Instructor, "Marketing Strategy" Professional Management Institute, College of Business, Fall 1997.
Instructor, "Marketing Analysis and Strategy," Oregon Executive MBA Program, Fall 1992 – 1997.
Instructor, "Business Project" Oregon Executive MBA Program, 1993-present, (Coordinator 1997-present).
Instructor, "Marketing Strategy" Professional Management Institute, College of Business, Fall 1997.
Instructor, "Marketing Analysis and Strategy," Oregon Executive MBA Program, Fall 1992 – 1997.
"Women Dentists: The Social Construction of a Profession,” in Joyce Tang and Earl Smith (eds.). Women & Minorities in American Professions Albany: SUNY Press, 1996 (with Dennis O. Kaldenberg & Anisa Zvonkovic).
Book Reviews:
"The Tangled Web They Weave: Truth, Falsity & Advertisers," by Ivan L. Preston, review in Journal of Advertising, Vol. XXV, No. 2, Summer 1996.