TitleComfort Your Online Customer: Quality, Trust and Loyalty on the Internet
Publication TypeJournal Articles
Year of Publication2004
AuthorsRibbink, D, van Riel, ACR, Liljander, V, Streukens, S
JournalManaging Service Quality
Volume14
Issue6
Pagination445-456
Date Published2004
KeywordsOSU-Cascades, Supply Chain
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