TitleUsing total quality processes and learning outcome assessments to develop management curricula
Publication TypeJournal Articles
Year of Publication2000
AuthorsDrexler, J, Kleinsorge, I
JournalJournal of Management Education
Volume24
Issue2
Pagination167-182
Date Published2000
KeywordsDean's Office, Management
Abstract

A process was designed to identify what total quality skills should be included in the authors curriculum and howto deliver them. Customer data led the authors to change their focus toward exploring and assessing what they do in the entire curriculum. The emphasis on learning outcomes is a theme in American Assembly of Collegiate Schools of Business and education reform. The authors summarize things learned that may help others avoid certain pitfalls and build on the authors progress to date.

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