TitleWaiting for Service at the Checkout: Negative Emotional Responses, Store Image and Overall Satisfaction
Publication TypeJournal Articles
Year of Publication2012
Authorsvan Riel, ACR, Semeijn, J, Ribbink, D, Bomert-Peters, Y
JournalJournal of Service Management
Volume23
Issue2
Pagination144-169
Date Published2012
KeywordsOSU-Cascades, Supply Chain
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