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Filters: Author is Grandey,Alicia A. and Keyword is Management  [Clear All Filters]
Journal Articles
A. A. Grandey, Houston, L., and Avery, D., “Fake it to make it: Emotional labor reduces the racial disparity in service performance judgments”, Journal of Management, 2018.
L. Houston and Grandey, A. A., “What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics”, Industrial and Organizational Psychology-Perspectives on Science and Practice, vol. 6, no. 4, pp. 433-437, 2013.
L. Houston, Grandey, A. A., and Sawyer, K., “Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions”, Organizational Behavior and Human Decision Processes, 2017.
Presentations
L. Houston, Grandey, A. A., and Sawyer, K., “Black Sensitivity versus Adaptivity to White Service Providers’ Inauthenticity”, Society for Industrial and Organizational Psychology (SIOP). Honolulu, HI, 2014.
A. A. Grandey and Houston, L., “Keepin’ it real: Race, Emotional Labor, and Service Performance”, Society for Industrial and Organizational Psychology (SIOP). Houston, TX., 2013.
L. Houston and Grandey, A. A., “A New Perspective on the Personal and Social Consequences of Creating Façades of Conformity at Work”, Academy of Management (AOM). Anaheim, CA, 2016.
L. Houston, Maneotis, S., and Grandey, A. A., “Socialized inauthenticity: The Impact of Unit Surface Acting Norms on Individual Surface”, Academy of Management (AOM). Boston, MA, 2012.