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1989
S. Francis and Burns, L., Effect of Consumer Socialization on Clothing Satisfaction, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, no. 2, pp. 63-66, 1989.
1990
S. Francis and Burns, L., Consumer Grudge Holding: An Empirical Analysis of Mother and Daughter Consumers, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, no. 3, pp. 115-116, 1990.