TitleWhen and why a squeakier wheel gets more grease: The influence of cultural values and anger intensity on customer compensation
Publication TypeJournal Articles
Year of Publication2019
AuthorsGlikson, E, Rees, L, Wirtz, J, Kopleman, S, Rafaeli, A
JournalJournal of Service Research
Volume22
Issue3
Pagination223-240
Date Published2019
KeywordsManagement
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