Journal Articles
M. Montoya, Massey, A. P., and Lockwood, N. S.,
“3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance”,
Decision Sciences, vol. 42, no. 1, pp. 451-476, 2011.
A. P. Massey, Montoya, M., and Hung, Y.,
“Because Time Matters: Temporal Coordination in Global Virtual Project Teams”,
Journal of Management Information Systems, vol. 19, no. 4, pp. 129-156, 2003.
M. Montoya, Massey, A. P., Hung, C., and Crisp, B.,
“Can you Hear Me Now? Communication in Virtual Product Development Teams”,
Journal of Product Innovation Management, vol. 26, no. 2, pp. 139-155, 2009.
M. Montoya, Massey, A. P., and Khatri, V.,
“Connecting IT Service Operations to Service Marketing Practices”,
Decision Sciences, vol. 26, no. 4, pp. 65-85, 2010.
P. Y. K. Chau, Cole, M., Massey, A. P., Montoya, M., and O'Keefe, R. M.,
“Cultural Differences in the Online Behavior of Consumers”,
Communications of the ACM, vol. 45, no. 10, pp. 138-143, 2002.
A. P. Massey, Montoya, M., Hung, C., and Ramesh, V.,
“Cultural Perceptions of Task-Technology Fit”,
Communications of the ACM, vol. 44, no. 12, pp. 83-84, 2001.
S. A. Brown, Massey, A. P., Montoya, M., and Burkman, J. R.,
“Do I Really Have To? User Acceptance of Mandated Technology”,
European Journal of Information Systems, vol. 11, no. 4, pp. 283-295, 2002.
R. M. O'Keefe, Cole, M., Chau, P., Massey, A. P., Montoya, M., and Perry, M.,
“From the User Interface to the Customer Interface: Results from a Global Experiment”,
International Journal of Human-Computer Studies, vol. 53, no. 4, pp. 611-628, 2000.
A. P. Massey, Montoya, M., and O'Driscoll, T.,
“Human Performance Technology and Knowledge Management: A Case Study”,
Performance Improvement Quarterly, vol. 18, no. 2, pp. 37-55, 2005.
A. P. Massey, Montoya, M., and O'Driscoll, T. M.,
“Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks”,
MIS Quarterly, vol. 26, no. 3, pp. 269-290, 2002.
M. Montoya, Massey, A. P., and Clapper, D.,
“On-Line Focus Groups: Conceptual Issues and A Research Tool”,
European Journal of Marketing, vol. 32, no. 7/8, pp. 45-54, 1998.
A. P. Massey, Montoya, M., and O'Driscoll, T. M.,
“Performance-centered Design of Knowledge-intensive Processes”,
Journal of Management Information Systems, vol. 18, no. 4, pp. 37-59, 2002.
A. P. Massey, Montoya, M., and Holcom, K.,
“Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM”,
Decision Support Systems, vol. 32, no. 2, pp. 155-170, 2001.
A. P. Massey, Khatri, V., and Montoya, M.,
“Usability of Online Services: The Role of Technology Readiness and Context”,
Decision Sciences, vol. 38, no. 2, pp. 277-308, 2007.